1. Overview

At Omni Shop LLC, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

2. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.
• You must have the receipt or proof of purchase (such as your order confirmation number).
• The return request must be initiated within 30 days of original delivery.

3. How to Initiate a Return

To start a return, please follow these steps:

• Contact our customer support team at support@omnishopny.com with your order number and reason for return.
• If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
• Items sent back to us without first requesting a return will not be accepted.

4. Damages and Issues

Please inspect your order upon reception and contact us immediately (within 7 days of delivery) if the item is defective, damaged, or if you receive the wrong item.

If your item arrives damaged or defective, email us with photos/videos of the damaged item. We will issue a replacement or a full refund at no extra cost to you.

5. Non-Returnable Items & Exceptions

Certain types of items cannot be returned:

• Perishable goods (such as food, flowers, or plants).
• Customized or personalized products.
• Personal care goods (such as beauty or sanitary products).
• Gift cards and downloadable digital products.
• Items marked as “Final Sale” or promotional clearance items.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refunds Process

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5–10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we approved your return, please contact us at support@omnishopny.com.

8. Contact Information

If you have any questions about our Refund & Return Policy, please reach out to us: